Agent Responsibilities

Agent descriptions follow the proposed manuscript. Agents operate through an event and policy layer; authoritative systems of record and human approvals remain explicit.

Scheduling Agent

  • Proposes assignments using availability, qualifications, overtime risk, site rules, travel constraints, and historical attendance.
  • Must explain constraint violations and provide alternative schedules.
  • Final publication can remain human-approved during early pilot phases.

Voice Coverage Agent

  • Receives an approved, ranked replacement list and a bounded call script.
  • Identifies the company and the automated nature of the call.
  • States shift details, records acceptance or decline, and transfers ambiguous or sensitive conversations to a person.
  • No fixed under-10-minute fill-time claim is made. A pilot will compare median and 90th percentile fill time against the company's measured manual baseline.

Compliance Agent

  • Tracks credential type, jurisdiction, issue date, expiration date, document status, required training, and site-specific eligibility.
  • May block an assignment when a deterministic rule fails; disputed or incomplete records are escalated.
  • Labor-law rules must be versioned by jurisdiction and reviewed by qualified counsel or compliance staff.

Payroll Agent

  • Reconciles scheduled shifts, approved clock events, location evidence, pay rules, and exception codes.
  • Produces a review queue rather than a fraud verdict (missing punches, overlapping shifts, off-site clock-ins, unapproved rate changes).
  • Payroll submission requires explicit authorization and a reversible export or API transaction.

Reporting Agent

  • Assembles structured activity data and drafts daily activity, incident, and client summaries.
  • Every generated statement must be traceable to a source event or explicitly marked as inference.
  • High-severity incident narratives require human approval.
  • Stores both the source record set and the final approved report for audit.

Billing Agent

  • Prepares invoice lines from verified hours, contract rates, approved premiums, and service exceptions.
  • Can schedule reminders and flag aging balances.
  • Write-offs, contract amendments, and disputed charges require a human decision.
  • Client-health signals should be interpretable and must not use protected characteristics.